Reset your password

Get a reset link

1. On the sign-in page, choose Forgot password?
2. Enter your Email and choose Send reset link.
3. You’ll see Check your inbox. Open the email from Magpie.

For your privacy, we show the same message whether or not the address has an account.

Choose a new password

1. Select the link in the email. The page shows which account you’re resetting.
2. Enter a New password. It needs at least 12 characters.
3. If your account uses two-factor authentication, also enter a Two-factor code: a current code from your authenticator app, or one of your recovery codes.
4. Choose Save new password.
5. You’ll see Password updated. Choose Sign in and use your new password.

Resetting your password signs you out on every device, including connected devices such as the Lightroom plugin. That’s on purpose: if someone else knew your old password, they’re out too. Connect your devices again afterwards.

If something goes wrong

• “This link doesn’t work.” Reset links work for 60 minutes and only once. Choose Request a new link.
• No email? Check your spam or junk folder, and that you typed the address you signed up with. If you signed up with another account, such as Google, you may not have a password; sign in with that provider instead.
• “That code didn’t match.” Use a fresh code from your authenticator app, or a recovery code you haven’t used.
• Lost your phone and your recovery codes? Write to webmaster@artisanagility.com from the address on your account.