Upgrade, change or cancel your plan

Everything about your plan lives on one page. To open it, go to Settings and choose Plan and billing. On a computer you can also click the Storage meter at the bottom of the sidebar.

The page shows your Current plan, when it renews, how much Storage you’re using, and all the plans side by side.

Upgrade from the free plan

1. Open Plan and billing.
2. Choose Monthly or Yearly above the plans.
3. On the plan you want, choose Upgrade.
4. You go to our payment provider’s secure checkout page. Enter your card details there. If you have a promotion code, you can add it there too.
5. When you’re done, you come back to Plan and billing. It says your new plan will appear in a few seconds.

If you leave checkout without paying, you come back to a note saying nothing was charged.

Switch to a different paid plan

Once you’re on a paid plan, you can move up or down without going through checkout again.

1. Open Plan and billing.
2. Choose Monthly or Yearly. The period you pick applies to the new plan.
3. On the plan you want, choose Upgrade (for a bigger plan) or Switch to this plan (for a smaller one).
4. Confirm. The price difference is prorated on your next invoice.

The change can take a few seconds to show on the page.

You can’t move to a smaller plan if your library is already bigger than that plan’s storage. The page tells you how much you’re using and how much that plan holds.

Update your card or see invoices

1. Open Plan and billing.
2. Choose Manage billing.

You go to our payment provider’s billing page, where you can change your payment method, download invoices and cancel. Manage billing appears once you’ve paid for a plan.

Cancel and go back to the free plan

1. Open Plan and billing.
2. Choose Manage billing and cancel your subscription there.

You keep your paid plan until the end of the period you’ve paid for. Current plan then shows Ends on and the date. After that you’re on Fledgling.

Nothing is deleted when you cancel. If your library is bigger than Fledgling holds, every photo stays viewable and downloadable, but new uploads pause. See How storage is counted.

If a payment doesn’t go through

You’ll see Your last payment didn’t go through on Plan and billing, and your plan shows Payment overdue. Your plan stays active while we retry the card.

1. Choose Update payment method.
2. Add a working card on the billing page that opens.

When billing isn’t available

Sometimes upgrades are switched off, for example on a test server. Plan and billing then says “Billing isn’t set up on this server yet”. You can still compare the plans, but the buttons are greyed out and nothing can be bought.

If a single plan’s button says Not offered on this server, that plan (or that billing period) can’t be bought here. Try the other period, or another plan.

If something goes wrong

• Your new plan doesn’t show yet. Wait a few seconds and reload the page.
• “The payment provider didn’t respond.” Try again in a minute.
• “You’re already on that plan.” Nothing needed changing.
• “To move to the free plan, cancel in Manage billing.” Moving to Fledgling is a cancellation. Use Manage billing.
• Still stuck? Write to webmaster@artisanagility.com.

Related: Compare plans.